FAQs

How do I purchase a Ciena Certification Exam?
The attached document contains the steps to purchase a Ciena Certification Exam. If you still need additional help or have questions, please submit a Ciena ...
Wed, 10 Oct, 2018 at 10:10 AM
What are the accepted forms of payment to purchase training?
Ciena accepts major credit cards, Purchase Orders (PO's), and Ciena Training Credits. To use your company's Purchase Order (PO) or Ciena Train...
Wed, 25 Apr, 2018 at 5:23 PM
Why is my purchase pending?
If you choose the PO, Training credit or "Other" form of payment, then your purchase will remain in pending until it is verified by Ciena.  Yo...
Fri, 27 Apr, 2018 at 7:02 AM
How do I request a quote for a dedicated course onsite for my company?
Ciena offers dedicated and custom training classes either in a Ciena training lab or at an off-site location. Go to Ciena Learning Support and click New Sup...
Thu, 26 Apr, 2018 at 1:24 PM
How can I get more information about purchasing Ciena training?
We currently offer many ways to purchase training offered on our Ciena Learning site including: Product training led by Ciena's expert instructors...
Mon, 30 Apr, 2018 at 8:16 AM
What is Ciena Learning's cancellation policy?
Cancellation Policy for Instructor-led and Virtual Instructor-led Training Cancellations must be received in writing (email to support@cienalearning.fresh...
Wed, 25 Apr, 2018 at 5:30 PM
What are the Ciena Learning Terms and Conditions?
Ciena Learning Terms and Conditions Ordering and Payment Options for Ciena Learning Ordering of Ciena Learning Unless otherwise specified by Ciena, i...
Wed, 25 Apr, 2018 at 5:27 PM