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Access/Account Question
Accessing Course Material
Exam Creation/Amendment
Ordering
Payment Issues
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Request Training
ILT/VILT Creation
New Course or Update Course
Content Development (New WBT, Add Video, Update WBT or ILT Content)
Assign Course or Curriculum to Audience
Program/Learning Path Creation
Managed Learning Request
Report Request
Powerhour
Schedule Offering for an existing ILT/VILT
Skill DB
Account Merge
Study material dispatch +exam assignment
Totara Session Creation
Account update/Edit/ SAML type change
Exam Troubleshooting
Miscellaneous
<label class=" required control-label cf_accessaccount_question_106605-label " for="helpdesk_ticket_cf_accessaccount_question_106605">Access/Account Question</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_accessaccount_question_106605]" id="helpdesk_ticket_custom_field_cf_accessaccount_question_106605"><option value="">...</option> <option data-id="1002970672" value="No access">No access</option> <option data-id="1002970673" value="Can't remember password">Can't remember password</option> <option data-id="1002970674" value="Password reset link not working">Password reset link not working</option> <option data-id="1002970675" value="New account creation">New account creation</option></select> </div>
<label class=" required control-label cf_course_material_issue_106605-label " for="helpdesk_ticket_cf_course_material_issue_106605">Course Material Issue</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_course_material_issue_106605]" id="helpdesk_ticket_custom_field_cf_course_material_issue_106605"><option value="">...</option> <option data-id="1002970688" value="Can't find a course/class">Can't find a course/class</option> <option data-id="1002970689" value="Course not showing complete">Course not showing complete</option> <option data-id="1002970690" value="Course won't launch">Course won't launch</option> <option data-id="1002970691" value="Course Pre-work">Course Pre-work</option> <option data-id="1002970692" value="Technical issue within course">Technical issue within course</option> <option data-id="1002970693" value="Other">Other</option> <option data-id="1003026391" value="User account / SAML">User account / SAML</option></select> </div>
<label class=" control-label cf_order_type_106605-label " for="helpdesk_ticket_cf_order_type_106605">Order Type</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_order_type_106605]" id="helpdesk_ticket_custom_field_cf_order_type_106605"><option value="">...</option> <option data-id="1002970694" value="Dedicated Course">Dedicated Course</option> <option data-id="1002970695" value="Exam/Pre-Assessment">Exam/Pre-Assessment</option> <option data-id="1002970696" value="Open Seat Course">Open Seat Course</option> <option data-id="1002970698" value="Subscription">Subscription</option></select> </div>
<label class=" required control-label cf_method_of_payment80388_106605-label " for="helpdesk_ticket_cf_method_of_payment80388_106605">Method of Payment</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_method_of_payment80388_106605]" id="helpdesk_ticket_custom_field_cf_method_of_payment80388_106605"><option value="">...</option> <option data-id="1003052707" value="PO">PO</option> <option data-id="1003052708" value="Training credits">Training credits</option> <option data-id="1003052709" value="Non-rev">Non-rev</option> <option data-id="1003052710" value="MDF">MDF</option> <option data-id="1003052711" value="FOC">FOC</option></select> </div>
<label class=" required control-label subscription_106605-label " for="helpdesk_ticket_subscription_106605">Subscription</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][subscription_106605]" id="helpdesk_ticket_custom_field_subscription_106605"><option value="">...</option> <option data-id="1002960343" value="Essential Learning">Essential Learning</option> <option data-id="1002960344" value="Comprehensive Learning">Comprehensive Learning</option> <option data-id="1002960345" value="Premier learning">Premier learning</option> <option data-id="1002960346" value="Comprehensive learning Bundle">Comprehensive learning Bundle</option> <option data-id="1002960347" value="Other- Achieve series/ Paid content">Other- Achieve series/ Paid content</option> <option data-id="1003067252" value="Certification course/Exam">Certification course/Exam</option></select> </div>
<label class=" control-label pricing_106605-label " for="helpdesk_ticket_pricing_106605">Pricing</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][pricing_106605]" id="helpdesk_ticket_custom_field_pricing_106605" /> </div>
<label class=" control-label cf_who_should_be_copied_on_emails_106605-label " for="helpdesk_ticket_cf_who_should_be_copied_on_emails_106605">Who should be copied on emails?</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_who_should_be_copied_on_emails_106605]" id="helpdesk_ticket_custom_field_cf_who_should_be_copied_on_emails_106605" /> </div>
<label class=" control-label subscribers_first_name_last_name_email_106605-label " for="helpdesk_ticket_subscribers_first_name_last_name_email_106605">Students- FIRST NAME, LAST NAME, EMAIL</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][subscribers_first_name_last_name_email_106605]" id="helpdesk_ticket_custom_field_subscribers_first_name_last_name_email_106605"> </textarea> </div>
<label class=" control-label order_notes_106605-label " for="helpdesk_ticket_order_notes_106605">Order Notes</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][order_notes_106605]" id="helpdesk_ticket_custom_field_order_notes_106605"> </textarea> </div>
<label class=" required control-label cf_type_of_payment_issue_106605-label " for="helpdesk_ticket_cf_type_of_payment_issue_106605">Type of Payment Issue</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_type_of_payment_issue_106605]" id="helpdesk_ticket_custom_field_cf_type_of_payment_issue_106605"><option value="">...</option> <option data-id="1002970680" value="Not accepting my credit card">Not accepting my credit card</option> <option data-id="1002970681" value="Purchase Order">Purchase Order</option> <option data-id="1002970682" value="Training Credits">Training Credits</option> <option data-id="1002970916" value="Payment Pending">Payment Pending</option> <option data-id="1002970917" value="Other">Other</option></select> </div>
<label class=" required control-label cf_what_do_you_need_help_with_106605-label " for="helpdesk_ticket_cf_what_do_you_need_help_with_106605">Registration Issue</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_what_do_you_need_help_with_106605]" id="helpdesk_ticket_custom_field_cf_what_do_you_need_help_with_106605"><option value="">...</option> <option data-id="1002970676" value="Cancel my course registration">Cancel my course registration</option> <option data-id="1002970677" value="Register me for a course">Register me for a course</option> <option data-id="1002970679" value="Transfer my registration">Transfer my registration</option> <option data-id="1003026389" value="Certification exam">Certification exam</option> <option data-id="1003027870" value="Enroll and mark complete">Enroll and mark complete</option> <option data-id="1003086191" value="Roster enrollment">Roster enrollment</option> <option data-id="1003086193" value="Roster update">Roster update</option> <option data-id="1003086192" value="Roster addition /deletion">Roster addition /deletion</option></select> </div>
<label class=" required control-label cf_company_106605-label " for="helpdesk_ticket_cf_company_106605">Company</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_company_106605]" id="helpdesk_ticket_custom_field_cf_company_106605" /> </div>
<label class=" control-label cf_type_of_training_being_requested_ilt_or_subscription_106605-label " for="helpdesk_ticket_cf_type_of_training_being_requested_ilt_or_subscription_106605">Type of Training Being Requested: ILT or Subscription?</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_type_of_training_being_requested_ilt_or_subscription_106605]" id="helpdesk_ticket_custom_field_cf_type_of_training_being_requested_ilt_or_subscription_106605" /> </div>
<label class=" required control-label cf_preferred_training_dates_within_106605-label " for="helpdesk_ticket_cf_preferred_training_dates_within_106605">Preferred Time Frame - Within:</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_preferred_training_dates_within_106605]" id="helpdesk_ticket_custom_field_cf_preferred_training_dates_within_106605"><option value="">...</option> <option data-id="1002970270" value="1 Month">1 Month</option> <option data-id="1002970271" value="3 Months">3 Months</option> <option data-id="1002970272" value="6 Months">6 Months</option></select> </div>
<label class=" control-label cf_dates_comments_106605-label " for="helpdesk_ticket_cf_dates_comments_106605">Dates - Comments</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_dates_comments_106605]" id="helpdesk_ticket_custom_field_cf_dates_comments_106605"> </textarea> </div>
<label class=" required control-label cf_method_of_payment_106605-label " for="helpdesk_ticket_cf_method_of_payment_106605">Method of Payment</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_method_of_payment_106605]" id="helpdesk_ticket_custom_field_cf_method_of_payment_106605"><option value="">...</option> <option data-id="1002970273" value="Credit Card">Credit Card</option> <option data-id="1002970274" value="Purchase Order">Purchase Order</option> <option data-id="1002970275" value="Training Credit">Training Credit</option> <option data-id="1002970276" value="Other">Other</option></select> </div>
<label class=" control-label cf_additional_comments_106605-label " for="helpdesk_ticket_cf_additional_comments_106605">Additional Comments</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_additional_comments_106605]" id="helpdesk_ticket_custom_field_cf_additional_comments_106605"> </textarea> </div>
<label class=" required control-label cf_is_this_a_new_course_106605-label " for="helpdesk_ticket_cf_is_this_a_new_course_106605">Is this a new or existing course? </label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_is_this_a_new_course_106605]" id="helpdesk_ticket_custom_field_cf_is_this_a_new_course_106605"><option value="">...</option> <option data-id="1003013716" value="New">New</option> <option data-id="1003013717" value="Existing">Existing</option></select> </div>
<label class=" required control-label cf_course_title_if_course_has_complex_set_up_set_up_time_with_shawn_and_liz2wks_prior_to_live_date_106605-label " for="helpdesk_ticket_cf_course_title_if_course_has_complex_set_up_set_up_time_with_shawn_and_liz2wks_prior_to_live_date_106605">Course title</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_course_title_if_course_has_complex_set_up_set_up_time_with_shawn_and_liz2wks_prior_to_live_date_106605]" id="helpdesk_ticket_custom_field_cf_course_title_if_course_has_complex_set_up_set_up_time_with_shawn_and_liz2wks_prior_to_live_date_106605" /> </div>
<label class=" required control-label cf_notes_106605-label " for="helpdesk_ticket_cf_notes_106605">Course description</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_notes_106605]" id="helpdesk_ticket_custom_field_cf_notes_106605"> </textarea> </div>
<label class=" control-label cf_course_id_for_existing_iltvilt_courses_106605-label " for="helpdesk_ticket_cf_course_id_for_existing_iltvilt_courses_106605">Existing course: Course title or ID</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_course_id_for_existing_iltvilt_courses_106605]" id="helpdesk_ticket_custom_field_cf_course_id_for_existing_iltvilt_courses_106605" /> </div>
<label class=" required control-label cf_course_owner_106605-label " for="helpdesk_ticket_cf_course_owner_106605">Course, Program or Assessment Owner</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_course_owner_106605]" id="helpdesk_ticket_custom_field_cf_course_owner_106605" /> </div>
<label class=" required control-label cf_has_the_class_already_taken_place_106605-label " for="helpdesk_ticket_cf_has_the_class_already_taken_place_106605">Has the class already taken place?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_has_the_class_already_taken_place_106605]" id="helpdesk_ticket_custom_field_cf_has_the_class_already_taken_place_106605"><option value="">...</option> <option data-id="1003030095" value="Yes">Yes</option> <option data-id="1003030096" value="No">No</option></select> </div>
<label class=" required control-label cf_if_the_class_hasnt_taken_place_106605-label " for="helpdesk_ticket_cf_if_the_class_hasnt_taken_place_106605">If the class has not taken place, how will the students get enrolled in the class? Please select one:</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_if_the_class_hasnt_taken_place_106605]" id="helpdesk_ticket_custom_field_cf_if_the_class_hasnt_taken_place_106605"><option value="">...</option> <option data-id="1003030372" value="Students will enroll themselves">Students will enroll themselves</option> <option data-id="1003030373" value="An LBP will provide names of people to enroll before the class start date">An LBP will provide names of people to enroll before the class start date</option> <option data-id="1003030374" value="An LBP will provide names of people who attended after the class concludes (in a new ticket)">An LBP will provide names of people who attended after the class concludes (in a new ticket)</option> <option data-id="1003030375" value="Not Applicable">Not Applicable</option></select> </div>
<label class=" control-label cf_skill_level_to_be_filled_in_workday_106605-label " for="helpdesk_ticket_cf_skill_level_to_be_filled_in_workday_106605">Skill level (Workday)</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_skill_level_to_be_filled_in_workday_106605]" id="helpdesk_ticket_custom_field_cf_skill_level_to_be_filled_in_workday_106605"><option value="">...</option> <option data-id="1003030097" value="Beginner">Beginner</option> <option data-id="1003030098" value="Intermediate">Intermediate</option> <option data-id="1003030099" value="Advanced">Advanced</option></select> </div>
<label class=" required control-label cf_exclude_from_recommendations_field_in_workday_106605-label " for="helpdesk_ticket_cf_exclude_from_recommendations_field_in_workday_106605">Exclude from Recommendations? (Workday)</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_exclude_from_recommendations_field_in_workday_106605]" id="helpdesk_ticket_custom_field_cf_exclude_from_recommendations_field_in_workday_106605"><option value="">...</option> <option data-id="1003030100" value="Yes">Yes</option> <option data-id="1003030101" value="No">No</option></select> </div>
<label class=" required control-label cf_topics_please_mention_the_corresponding_numbers_below_106605-label " for="helpdesk_ticket_cf_topics_please_mention_the_corresponding_numbers_below_106605">Topic(s) 1.Ciena Products, Solutions & Services 2.Individual Development 3.Leadership & Management Development 4.Mandatory Training 5.Sales Foundations 6.Technology, Tools & Processes 7. Contingent Workers 8. Sustainability</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_topics_please_mention_the_corresponding_numbers_below_106605]" id="helpdesk_ticket_custom_field_cf_topics_please_mention_the_corresponding_numbers_below_106605" /> </div>
<label class=" control-label cf_participant_count_max_106605-label " for="helpdesk_ticket_cf_participant_count_max_106605">Enrollment Capacity (Unlimited OR Min / Max)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_participant_count_max_106605]" id="helpdesk_ticket_custom_field_cf_participant_count_max_106605" /> </div>
<label class=" required control-label cf_enable_autoenrollment_from_the_waitlist_106605-label " for="helpdesk_ticket_cf_enable_autoenrollment_from_the_waitlist_106605">Enable Auto-Enrollment from the Waitlist?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_enable_autoenrollment_from_the_waitlist_106605]" id="helpdesk_ticket_custom_field_cf_enable_autoenrollment_from_the_waitlist_106605"><option value="">...</option> <option data-id="1003013686" value="Yes">Yes</option> <option data-id="1003013687" value="No">No</option></select> </div>
<label class=" required control-label cf_instructor_106605-label " for="helpdesk_ticket_cf_instructor_106605">Instructors (Must be Ciena employees)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_instructor_106605]" id="helpdesk_ticket_custom_field_cf_instructor_106605" /> </div>
<label class=" required control-label cf_mode_106605-label " for="helpdesk_ticket_cf_mode_106605">Delivery Location</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_mode_106605]" id="helpdesk_ticket_custom_field_cf_mode_106605"><option value="">...</option> <option data-id="1002973386" value="Classroom - Ciena Location">Classroom - Ciena Location</option> <option data-id="1002973387" value="Classroom - Offsite">Classroom - Offsite</option> <option data-id="1003013685" value="Webinar - URL">Webinar - URL</option></select> </div>
<label class=" control-label cf_classroom_location_details_name_complete_address_and_room_details_106605-label " for="helpdesk_ticket_cf_classroom_location_details_name_complete_address_and_room_details_106605">Classroom location details (name, complete address and room details)</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_classroom_location_details_name_complete_address_and_room_details_106605]" id="helpdesk_ticket_custom_field_cf_classroom_location_details_name_complete_address_and_room_details_106605"> </textarea> </div>
<label class=" required control-label cf_start_date_106605-label " for="helpdesk_ticket_cf_start_date_106605">Start Date</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_start_date_106605]" id="helpdesk_ticket_custom_field_cf_start_date_106605" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div>
<label class=" required control-label cf_start_time_106605-label " for="helpdesk_ticket_cf_start_time_106605">Start Time (with time zone)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_start_time_106605]" id="helpdesk_ticket_custom_field_cf_start_time_106605" /> </div>
<label class=" required control-label cf_end_date_106605-label " for="helpdesk_ticket_cf_end_date_106605">End Date</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_end_date_106605]" id="helpdesk_ticket_custom_field_cf_end_date_106605" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div>
<label class=" required control-label cf_end_time_106605-label " for="helpdesk_ticket_cf_end_time_106605">End Time (with time zone)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_end_time_106605]" id="helpdesk_ticket_custom_field_cf_end_time_106605" /> </div>
<label class=" required control-label cf_when_do_you_want_this_request_completed_106605-label " for="helpdesk_ticket_cf_when_do_you_want_this_request_completed_106605">When do you want this request completed?</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_when_do_you_want_this_request_completed_106605]" id="helpdesk_ticket_custom_field_cf_when_do_you_want_this_request_completed_106605" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div>
<label class=" required control-label cf_is_this_for_an_existing_course_or_new_course_106605-label " for="helpdesk_ticket_cf_is_this_for_an_existing_course_or_new_course_106605">Is this for a new or existing course?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_is_this_for_an_existing_course_or_new_course_106605]" id="helpdesk_ticket_custom_field_cf_is_this_for_an_existing_course_or_new_course_106605"><option value="">...</option> <option data-id="1003055763" value="Existing Course (please describe changes needed in the ticket description)">Existing Course (please describe changes needed in the ticket description)</option> <option data-id="1003055764" value="New Course">New Course</option></select> </div>
<label class=" required control-label cf_when_do_you_want_this_request_completed969069_106605-label " for="helpdesk_ticket_cf_when_do_you_want_this_request_completed969069_106605">When do you want this request completed?</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_when_do_you_want_this_request_completed969069_106605]" id="helpdesk_ticket_custom_field_cf_when_do_you_want_this_request_completed969069_106605" /> </div>
<label class=" required control-label cf_course_location_workday_totara_or_both_106605-label " for="helpdesk_ticket_cf_course_location_workday_totara_or_both_106605">Course location: Workday, Totara or Both?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_course_location_workday_totara_or_both_106605]" id="helpdesk_ticket_custom_field_cf_course_location_workday_totara_or_both_106605"><option value="">...</option> <option data-id="1003055772" value="Workday only">Workday only</option> <option data-id="1003055773" value="Totara only">Totara only</option> <option data-id="1003055774" value="Both Workday and Totara">Both Workday and Totara</option></select> </div>
<label class=" required control-label cf_course_title_106605-label " for="helpdesk_ticket_cf_course_title_106605">Course Title</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_course_title_106605]" id="helpdesk_ticket_custom_field_cf_course_title_106605" /> </div>
<label class=" control-label cf_course_id_if_existing_course_106605-label " for="helpdesk_ticket_cf_course_id_if_existing_course_106605">Existing Course: Course ID or Course URL</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_course_id_if_existing_course_106605]" id="helpdesk_ticket_custom_field_cf_course_id_if_existing_course_106605" /> </div>
<label class=" control-label cf_for_new_course_id_creation_106605-label " for="helpdesk_ticket_cf_for_new_course_id_creation_106605">New Course: Select category for new course ID creation</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_for_new_course_id_creation_106605]" id="helpdesk_ticket_custom_field_cf_for_new_course_id_creation_106605"><option value="">...</option> <option data-id="1003072187" value="Blue Planet Division">Blue Planet Division</option> <option data-id="1003072188" value="Facilities">Facilities</option> <option data-id="1003072189" value="Global Products and Services">Global Products and Services</option> <option data-id="1003072190" value="GM&C">GM&C</option> <option data-id="1003072191" value="Information Technology">Information Technology</option> <option data-id="1003072192" value="Legal Projects">Legal Projects</option> <option data-id="1003072193" value="Operations and EHS Projects">Operations and EHS Projects</option> <option data-id="1003072194" value="People and Culture (HR)">People and Culture (HR)</option> <option data-id="1003072195" value="Quality and Audit">Quality and Audit</option> <option data-id="1003072196" value="Sales">Sales</option> <option data-id="1003072197" value="Services">Services</option> <option data-id="1003072198" value="Systems Engineering">Systems Engineering</option> <option data-id="1003072199" value="Personal / Individual Development">Personal / Individual Development</option> <option data-id="1003072200" value="Leadership">Leadership</option></select> </div>
<label class=" control-label cf_course_description_if_for_new_course_106605-label " for="helpdesk_ticket_cf_course_description_if_for_new_course_106605">New Course: Course Description</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_course_description_if_for_new_course_106605]" id="helpdesk_ticket_custom_field_cf_course_description_if_for_new_course_106605" /> </div>
<label class=" control-label cf_new_course_course_duration_106605-label " for="helpdesk_ticket_cf_new_course_course_duration_106605">New Course: Course Duration</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_new_course_course_duration_106605]" id="helpdesk_ticket_custom_field_cf_new_course_course_duration_106605" /> </div>
<label class=" control-label cf_topics_1ciena_products_solutions_services_2individual_development_3leadership_management_development_4mandatory_training_5sales_foundations_6six_sigma_operational_excellence_7technology_tools_processes_106605-label " for="helpdesk_ticket_cf_topics_1ciena_products_solutions_services_2individual_development_3leadership_management_development_4mandatory_training_5sales_foundations_6six_sigma_operational_excellence_7technology_tools_processes_106605">Topic(s) 1.Ciena Products, Solutions & Services 2.Individual Development 3.Leadership & Management Development 4.Mandatory Training 5.Sales Foundations 6.Technology, Tools & Processes 7. Contingent Workers 8. Sustainability</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_topics_1ciena_products_solutions_services_2individual_development_3leadership_management_development_4mandatory_training_5sales_foundations_6six_sigma_operational_excellence_7technology_tools_processes_106605]" id="helpdesk_ticket_custom_field_cf_topics_1ciena_products_solutions_services_2individual_development_3leadership_management_development_4mandatory_training_5sales_foundations_6six_sigma_operational_excellence_7technology_tools_processes_106605" /> </div>
<label class=" required control-label cf_do_you_want_us_to_upload_a_roster_of_attendees_106605-label " for="helpdesk_ticket_cf_do_you_want_us_to_upload_a_roster_of_attendees_106605">Do you want us to upload a roster of attendees, of the live session, to this digital course?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_do_you_want_us_to_upload_a_roster_of_attendees_106605]" id="helpdesk_ticket_custom_field_cf_do_you_want_us_to_upload_a_roster_of_attendees_106605"><option value="">...</option> <option data-id="1003055775" value="Yes - it is listed below or attached to this ticket.">Yes - it is listed below or attached to this ticket.</option> <option data-id="1003055776" value="Yes - I will provide via Teams">Yes - I will provide via Teams</option> <option data-id="1003055777" value="No">No</option></select> </div>
<label class=" required control-label cf_do_you_want_this_course_to_be_assigned_106605-label " for="helpdesk_ticket_cf_do_you_want_this_course_to_be_assigned_106605">Do you want this course to be assigned?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_do_you_want_this_course_to_be_assigned_106605]" id="helpdesk_ticket_custom_field_cf_do_you_want_this_course_to_be_assigned_106605"><option value="">...</option> <option data-id="1003055785" value="Yes - File with names attached to ticket.">Yes - File with names attached to ticket.</option> <option data-id="1003055786" value="Yes - Names/audience listed in ticket description.">Yes - Names/audience listed in ticket description.</option> <option data-id="1003055787" value="No">No</option></select> </div>
<label class=" control-label cf_assignment_due_date_or_number_of_days_to_complete_the_assignment_106605-label " for="helpdesk_ticket_cf_assignment_due_date_or_number_of_days_to_complete_the_assignment_106605">Assignment Due Date (or number of days to complete the assignment)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_assignment_due_date_or_number_of_days_to_complete_the_assignment_106605]" id="helpdesk_ticket_custom_field_cf_assignment_due_date_or_number_of_days_to_complete_the_assignment_106605" /> </div>
<label class=" required control-label cf_new_or_existing_courseassessment44801_106605-label " for="helpdesk_ticket_cf_new_or_existing_courseassessment44801_106605">Is this a new or existing course/assessment?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_new_or_existing_courseassessment44801_106605]" id="helpdesk_ticket_custom_field_cf_new_or_existing_courseassessment44801_106605"><option value="">...</option> <option data-id="1003054919" value="New">New</option> <option data-id="1003054920" value="Existing">Existing</option></select> </div>
<label class=" control-label cf_content_type_106605-label " for="helpdesk_ticket_cf_content_type_106605">Content Type</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_content_type_106605]" id="helpdesk_ticket_custom_field_cf_content_type_106605"><option value="">...</option> <option data-id="1003054918" value="Support: Create new video course. Instructional Designer: Create new assessment">Support: Create new video course. Instructional Designer: Create new assessment</option> <option data-id="1003041818" value="Instructional Designer: Develop new WBT scorm file or video (may include assessment)">Instructional Designer: Develop new WBT scorm file or video (may include assessment)</option> <option data-id="1003041819" value="Instructional Designer: Edit existing WBT scorm file">Instructional Designer: Edit existing WBT scorm file</option> <option data-id="1003041821" value="Instructional Designer: Edit existing WBT video">Instructional Designer: Edit existing WBT video</option> <option data-id="1003055697" value="Instructional Designer: Edit existing course assessment, in Workday">Instructional Designer: Edit existing course assessment, in Workday</option> <option data-id="1003056480" value="Instructional Designer: Create new assessment/post-test/quiz in Workday">Instructional Designer: Create new assessment/post-test/quiz in Workday</option></select> </div>
<label class=" required control-label cf_when_do_you_want_this_request_completed_106605-label " for="helpdesk_ticket_cf_when_do_you_want_this_request_completed_106605">When do you want this request completed?</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_when_do_you_want_this_request_completed_106605]" id="helpdesk_ticket_custom_field_cf_when_do_you_want_this_request_completed_106605" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div>
<label class=" required control-label cf_project_title_106605-label " for="helpdesk_ticket_cf_project_title_106605">Course or Assessment Title</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_project_title_106605]" id="helpdesk_ticket_custom_field_cf_project_title_106605" /> </div>
<label class=" required control-label cf_url_106605-label " for="helpdesk_ticket_cf_url_106605">Course or Assessment Description</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_url_106605]" id="helpdesk_ticket_custom_field_cf_url_106605"> </textarea> </div>
<label class=" required control-label cf_course_owner_106605-label " for="helpdesk_ticket_cf_course_owner_106605">Course, Program or Assessment Owner</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_course_owner_106605]" id="helpdesk_ticket_custom_field_cf_course_owner_106605" /> </div>
<label class=" control-label cf_course_owner740426_106605-label " for="helpdesk_ticket_cf_course_owner740426_106605">Assessment Only: Please attach Excel Template</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_course_owner740426_106605]" id="helpdesk_ticket_custom_field_cf_course_owner740426_106605" /> </div>
<label class=" required control-label cf_audience_type_1_employees_2_contingent_workers_3managers_only_4_partnerstotara_106605-label " for="helpdesk_ticket_cf_audience_type_1_employees_2_contingent_workers_3managers_only_4_partnerstotara_106605">Audience type: 1. Employees. 2. Contingent workers 3.Managers Only 4. Partners(Totara)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_audience_type_1_employees_2_contingent_workers_3managers_only_4_partnerstotara_106605]" id="helpdesk_ticket_custom_field_cf_audience_type_1_employees_2_contingent_workers_3managers_only_4_partnerstotara_106605" /> </div>
<label class=" control-label cf_skill_level_of_course_106605-label " for="helpdesk_ticket_cf_skill_level_of_course_106605">Skill Level (Workday)</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_skill_level_of_course_106605]" id="helpdesk_ticket_custom_field_cf_skill_level_of_course_106605"><option value="">...</option> <option data-id="1003030377" value="Beginner">Beginner</option> <option data-id="1003030378" value="Intermediate">Intermediate</option> <option data-id="1003030379" value="Advanced">Advanced</option></select> </div>
<label class=" required control-label cf_does_this_course_need_to_be_assigned_to_employees_106605-label " for="helpdesk_ticket_cf_does_this_course_need_to_be_assigned_to_employees_106605">Does this course or assessment need to be assigned to employees? (If yes, then attach the course assignment form as well)</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_does_this_course_need_to_be_assigned_to_employees_106605]" id="helpdesk_ticket_custom_field_cf_does_this_course_need_to_be_assigned_to_employees_106605"><option value="">...</option> <option data-id="1003030380" value="Yes">Yes</option> <option data-id="1003030381" value="No">No</option></select> </div>
<label class=" control-label cf_assignment_date_106605-label " for="helpdesk_ticket_cf_assignment_date_106605">Assignment date</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_assignment_date_106605]" id="helpdesk_ticket_custom_field_cf_assignment_date_106605" class=" date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div>
<label class=" control-label cf_assignment_due_date_106605-label " for="helpdesk_ticket_cf_assignment_due_date_106605">Assignment due date</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_assignment_due_date_106605]" id="helpdesk_ticket_custom_field_cf_assignment_due_date_106605" /> </div>
<label class=" required control-label cf_topics_please_mention_the_corresponding_numbers_below_106605-label " for="helpdesk_ticket_cf_topics_please_mention_the_corresponding_numbers_below_106605">Topic(s) 1.Ciena Products, Solutions & Services 2.Individual Development 3.Leadership & Management Development 4.Mandatory Training 5.Sales Foundations 6.Technology, Tools & Processes 7. Contingent Workers 8. Sustainability</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_topics_please_mention_the_corresponding_numbers_below_106605]" id="helpdesk_ticket_custom_field_cf_topics_please_mention_the_corresponding_numbers_below_106605" /> </div>
<label class=" control-label cf_language_requirements_106605-label " for="helpdesk_ticket_cf_language_requirements_106605">Are there language requirements</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_language_requirements_106605]" id="helpdesk_ticket_custom_field_cf_language_requirements_106605" /> </div>
<label class=" required control-label cf_do_the_courses_already_exist_if_they_need_to_be_created_please_complete_the_ticket_type_new_course_or_update_course_106605-label " for="helpdesk_ticket_cf_do_the_courses_already_exist_if_they_need_to_be_created_please_complete_the_ticket_type_new_course_or_update_course_106605">Do the courses already exist? If they need to be created, please complete the ticket type "New Course or Update Course" instead.</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_do_the_courses_already_exist_if_they_need_to_be_created_please_complete_the_ticket_type_new_course_or_update_course_106605]" id="helpdesk_ticket_custom_field_cf_do_the_courses_already_exist_if_they_need_to_be_created_please_complete_the_ticket_type_new_course_or_update_course_106605" /> </div>
<label class=" required control-label cf_assignment_title_106605-label " for="helpdesk_ticket_cf_assignment_title_106605">Assignment title</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_assignment_title_106605]" id="helpdesk_ticket_custom_field_cf_assignment_title_106605" /> </div>
<label class=" required control-label cf_assignment_type_mass_enroll_or_campaign_106605-label " for="helpdesk_ticket_cf_assignment_type_mass_enroll_or_campaign_106605">Assignment via Mass Enroll or Campaign?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_assignment_type_mass_enroll_or_campaign_106605]" id="helpdesk_ticket_custom_field_cf_assignment_type_mass_enroll_or_campaign_106605"><option value="">...</option> <option data-id="1003056522" value="Mass Enroll - quick turn-around. can include due date. no reminders. Use the Master Course Report">Mass Enroll - quick turn-around. can include due date. no reminders. Use the Master Course Report</option> <option data-id="1003056523" value="Campaign - longer turn-around. best for when assigning multiple courses. Use the Master Campaign Report.">Campaign - longer turn-around. best for when assigning multiple courses. Use the Master Campaign Report.</option> <option data-id="1003056524" value="I don't know. Please educate me.">I don't know. Please educate me.</option></select> </div>
<label class=" control-label cf_how_many_coursesprograms_are_there_in_assignment_106605-label " for="helpdesk_ticket_cf_how_many_coursesprograms_are_there_in_assignment_106605">How many courses/programs</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_how_many_coursesprograms_are_there_in_assignment_106605]" id="helpdesk_ticket_custom_field_cf_how_many_coursesprograms_are_there_in_assignment_106605"><option value="">...</option> <option data-id="1003041812" value="1">1</option> <option data-id="1003041813" value="2">2</option> <option data-id="1003041814" value="3">3</option> <option data-id="1003041815" value="4">4</option> <option data-id="1003041816" value="5">5</option> <option data-id="1003041817" value="more than 5">more than 5</option></select> </div>
<label class=" required control-label cf_assignment_description_what_needs_to_be_assigned_106605-label " for="helpdesk_ticket_cf_assignment_description_what_needs_to_be_assigned_106605">Assignment Description: Please list the titles that need to be assigned.</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_assignment_description_what_needs_to_be_assigned_106605]" id="helpdesk_ticket_custom_field_cf_assignment_description_what_needs_to_be_assigned_106605" /> </div>
<label class=" required control-label cf_assignment_audience_106605-label " for="helpdesk_ticket_cf_assignment_audience_106605">Who will be assigned the course(s)/program(s)?</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_assignment_audience_106605]" id="helpdesk_ticket_custom_field_cf_assignment_audience_106605" /> </div>
<label class=" control-label cf_assignment_date414664_106605-label " for="helpdesk_ticket_cf_assignment_date414664_106605">Assignment date</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_assignment_date414664_106605]" id="helpdesk_ticket_custom_field_cf_assignment_date414664_106605" class=" date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div>
<label class=" required control-label cf_date_employees_need_to_complete_training_106605-label " for="helpdesk_ticket_cf_date_employees_need_to_complete_training_106605">Assignment due date</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_date_employees_need_to_complete_training_106605]" id="helpdesk_ticket_custom_field_cf_date_employees_need_to_complete_training_106605" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div>
<label class=" required control-label cf_when_do_you_want_this_request_completed_106605-label " for="helpdesk_ticket_cf_when_do_you_want_this_request_completed_106605">When do you want this request completed?</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_when_do_you_want_this_request_completed_106605]" id="helpdesk_ticket_custom_field_cf_when_do_you_want_this_request_completed_106605" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div>
<label class=" required control-label cf_is_this_a_new_program_or_existing_program_106605-label " for="helpdesk_ticket_cf_is_this_a_new_program_or_existing_program_106605">Is this a new or existing program?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_is_this_a_new_program_or_existing_program_106605]" id="helpdesk_ticket_custom_field_cf_is_this_a_new_program_or_existing_program_106605"><option value="">...</option> <option data-id="1003030412" value="New">New</option> <option data-id="1003030413" value="Existing">Existing</option></select> </div>
<label class=" control-label cf_program_location_workday_totara_both_106605-label " for="helpdesk_ticket_cf_program_location_workday_totara_both_106605">Program location: Workday, Totara, Both</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_program_location_workday_totara_both_106605]" id="helpdesk_ticket_custom_field_cf_program_location_workday_totara_both_106605"><option value="">...</option> <option data-id="1003056519" value="Workday">Workday</option> <option data-id="1003056520" value="Totara">Totara</option> <option data-id="1003056521" value="Workday and Totara">Workday and Totara</option></select> </div>
<label class=" control-label cf_program_title_106605-label " for="helpdesk_ticket_cf_program_title_106605">Program Title</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_program_title_106605]" id="helpdesk_ticket_custom_field_cf_program_title_106605" /> </div>
<label class=" control-label cf_program_description_106605-label " for="helpdesk_ticket_cf_program_description_106605">New Program: Program Description</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_program_description_106605]" id="helpdesk_ticket_custom_field_cf_program_description_106605"> </textarea> </div>
<label class=" required control-label cf_course_owner_106605-label " for="helpdesk_ticket_cf_course_owner_106605">Course, Program or Assessment Owner</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_course_owner_106605]" id="helpdesk_ticket_custom_field_cf_course_owner_106605" /> </div>
<label class=" control-label cf_workday_only_skill_level_106605-label " for="helpdesk_ticket_cf_workday_only_skill_level_106605"> Skill Level</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_workday_only_skill_level_106605]" id="helpdesk_ticket_custom_field_cf_workday_only_skill_level_106605"><option value="">...</option> <option data-id="1003013828" value="Beginner">Beginner</option> <option data-id="1003013829" value="Intermediate">Intermediate</option> <option data-id="1003013830" value="Advanced">Advanced</option></select> </div>
<label class=" required control-label cf_exclude_from_recommendations_field_in_workday_106605-label " for="helpdesk_ticket_cf_exclude_from_recommendations_field_in_workday_106605">Exclude from Recommendations? (Workday)</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_exclude_from_recommendations_field_in_workday_106605]" id="helpdesk_ticket_custom_field_cf_exclude_from_recommendations_field_in_workday_106605"><option value="">...</option> <option data-id="1003030100" value="Yes">Yes</option> <option data-id="1003030101" value="No">No</option></select> </div>
<label class=" required control-label cf_topics_please_mention_the_corresponding_numbers_below_106605-label " for="helpdesk_ticket_cf_topics_please_mention_the_corresponding_numbers_below_106605">Topic(s) 1.Ciena Products, Solutions & Services 2.Individual Development 3.Leadership & Management Development 4.Mandatory Training 5.Sales Foundations 6.Technology, Tools & Processes 7. Contingent Workers 8. Sustainability</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_topics_please_mention_the_corresponding_numbers_below_106605]" id="helpdesk_ticket_custom_field_cf_topics_please_mention_the_corresponding_numbers_below_106605" /> </div>
<label class=" control-label cf_please_attach_request_form_106605-label " for="helpdesk_ticket_cf_please_attach_request_form_106605">Please attach Program Content form to the ticket</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_please_attach_request_form_106605]" id="helpdesk_ticket_custom_field_cf_please_attach_request_form_106605" /> </div>
<label class=" control-label cf_workday_only_cover_image_please_attach_or_share_file_from_one_drive_106605-label " for="helpdesk_ticket_cf_workday_only_cover_image_please_attach_or_share_file_from_one_drive_106605">Workday Only: Cover Image (please attach or share file from One Drive)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_workday_only_cover_image_please_attach_or_share_file_from_one_drive_106605]" id="helpdesk_ticket_custom_field_cf_workday_only_cover_image_please_attach_or_share_file_from_one_drive_106605" /> </div>
<label class=" required control-label cf_when_do_you_want_this_request_completed_106605-label " for="helpdesk_ticket_cf_when_do_you_want_this_request_completed_106605">When do you want this request completed?</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_when_do_you_want_this_request_completed_106605]" id="helpdesk_ticket_custom_field_cf_when_do_you_want_this_request_completed_106605" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div>
<label class=" control-label cf_attach_request_form_106605-label " for="helpdesk_ticket_cf_attach_request_form_106605">Attach request form</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_attach_request_form_106605]" id="helpdesk_ticket_custom_field_cf_attach_request_form_106605" /> </div>
<label class=" control-label cf_powerhour_title_106605-label " for="helpdesk_ticket_cf_powerhour_title_106605">Powerhour Title</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_powerhour_title_106605]" id="helpdesk_ticket_custom_field_cf_powerhour_title_106605" /> </div>
<label class=" required control-label cf_powerhour_category_106605-label " for="helpdesk_ticket_cf_powerhour_category_106605">Powerhour ID</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_powerhour_category_106605]" id="helpdesk_ticket_custom_field_cf_powerhour_category_106605" /> </div>
<label class=" required control-label cf_ph_duration_106605-label " for="helpdesk_ticket_cf_ph_duration_106605">Powerhour Duration</label> <div class="controls "> <input class=" required number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_ph_duration_106605]" id="helpdesk_ticket_custom_field_cf_ph_duration_106605" /> </div>
<label class=" control-label cf_skill_level_106605-label " for="helpdesk_ticket_cf_skill_level_106605">Skill Level</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_skill_level_106605]" id="helpdesk_ticket_custom_field_cf_skill_level_106605"><option value="">...</option> <option data-id="1003014346" value="Beginner">Beginner</option> <option data-id="1003014347" value="Intermediate">Intermediate</option> <option data-id="1003014348" value="Advanced">Advanced</option></select> </div>
<label class=" required control-label cf_powerhour_description_106605-label " for="helpdesk_ticket_cf_powerhour_description_106605">Powerhour Description</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_powerhour_description_106605]" id="helpdesk_ticket_custom_field_cf_powerhour_description_106605"> </textarea> </div>
<label class=" required control-label cf_se_powerhour_106605-label " for="helpdesk_ticket_cf_se_powerhour_106605">SE Powerhour?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_se_powerhour_106605]" id="helpdesk_ticket_custom_field_cf_se_powerhour_106605"><option value="">...</option> <option data-id="1003014349" value="Yes">Yes</option> <option data-id="1003014350" value="No">No</option></select> </div>
<label class=" control-label cf_existing_programs_to_add_course_to_106605-label " for="helpdesk_ticket_cf_existing_programs_to_add_course_to_106605">Existing Programs to add course to</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_existing_programs_to_add_course_to_106605]" id="helpdesk_ticket_custom_field_cf_existing_programs_to_add_course_to_106605" /> </div>
<label class=" control-label cf_webinar_location_106605-label " for="helpdesk_ticket_cf_webinar_location_106605">Recorded Webinar Location</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_webinar_location_106605]" id="helpdesk_ticket_custom_field_cf_webinar_location_106605" /> </div>
<div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_mp4_and_presentation_attached_106605]" id="helpdesk_ticket_custom_field_cf_mp4_and_presentation_attached_106605_1003013795" value="1" class=" required checkbox section_field" /> Webinar location specified or MP4 attached? </label> </div>
<div class="controls"> <label class="checkbox required"> <input type="checkbox" name="helpdesk_ticket[custom_field][cf_roster_attached_106605]" id="helpdesk_ticket_custom_field_cf_roster_attached_106605_1003013795" value="1" class=" required checkbox section_field" /> Presentation and Roster attached? </label> </div>
<label class=" control-label cf_date_required_106605-label " for="helpdesk_ticket_cf_date_required_106605">Date Required</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_date_required_106605]" id="helpdesk_ticket_custom_field_cf_date_required_106605" class=" date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div>
<label class=" control-label cf_when_do_you_want_this_request_completed171848_106605-label " for="helpdesk_ticket_cf_when_do_you_want_this_request_completed171848_106605">When do you want this request completed?</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_when_do_you_want_this_request_completed171848_106605]" id="helpdesk_ticket_custom_field_cf_when_do_you_want_this_request_completed171848_106605" /> </div>
<label class=" control-label cf_course_title_or_course_id100877_106605-label " for="helpdesk_ticket_cf_course_title_or_course_id100877_106605">Course Title or Course ID</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_course_title_or_course_id100877_106605]" id="helpdesk_ticket_custom_field_cf_course_title_or_course_id100877_106605" /> </div>
<label class=" control-label cf_has_the_class_already_taken_place108939_106605-label " for="helpdesk_ticket_cf_has_the_class_already_taken_place108939_106605">Has the class already taken place?</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_has_the_class_already_taken_place108939_106605]" id="helpdesk_ticket_custom_field_cf_has_the_class_already_taken_place108939_106605"><option value="">...</option> <option data-id="1003042844" value="Yes">Yes</option> <option data-id="1003042845" value="No">No</option></select> </div>
<label class=" control-label cf_if_the_class_hasnt_taken_place_how_will_the_students_get_registered_106605-label " for="helpdesk_ticket_cf_if_the_class_hasnt_taken_place_how_will_the_students_get_registered_106605">If the class has not taken place, how will the students get registered?</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_if_the_class_hasnt_taken_place_how_will_the_students_get_registered_106605]" id="helpdesk_ticket_custom_field_cf_if_the_class_hasnt_taken_place_how_will_the_students_get_registered_106605"><option value="">...</option> <option data-id="1003056528" value="Pre-registration: Support Team to do a Mass Enroll (please attach list or indicate audience)">Pre-registration: Support Team to do a Mass Enroll (please attach list or indicate audience)</option> <option data-id="1003056529" value="Pre-registration: Student self-registers">Pre-registration: Student self-registers</option> <option data-id="1003056530" value="Post Course: No pre-registration. LBP will provide a list of attendees after course concludes. Support to close registration and keep course hidden.">Post Course: No pre-registration. LBP will provide a list of attendees after course concludes. Support to close registration and keep course hidden.</option></select> </div>
<label class=" control-label cf_if_the_class_hasnt_already_taken_place_do_you_want_this_offering_to_be_privateinvitation_only_106605-label " for="helpdesk_ticket_cf_if_the_class_hasnt_already_taken_place_do_you_want_this_offering_to_be_privateinvitation_only_106605">If the class has not taken place, do you want this offering to be private/invitation only?</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_if_the_class_hasnt_already_taken_place_do_you_want_this_offering_to_be_privateinvitation_only_106605]" id="helpdesk_ticket_custom_field_cf_if_the_class_hasnt_already_taken_place_do_you_want_this_offering_to_be_privateinvitation_only_106605" /> </div>
<label class=" control-label cf_do_you_have_a_roster_if_yes_please_attach_to_this_ticket344849_106605-label " for="helpdesk_ticket_cf_do_you_have_a_roster_if_yes_please_attach_to_this_ticket344849_106605">If the class has taken place, please attach list of attendees to this ticket. </label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_do_you_have_a_roster_if_yes_please_attach_to_this_ticket344849_106605]" id="helpdesk_ticket_custom_field_cf_do_you_have_a_roster_if_yes_please_attach_to_this_ticket344849_106605" /> </div>
<label class=" control-label cf_instructors999463_106605-label " for="helpdesk_ticket_cf_instructors999463_106605">Instructor(s) </label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_instructors999463_106605]" id="helpdesk_ticket_custom_field_cf_instructors999463_106605"> </textarea> </div>
<label class=" control-label cf_location73464_106605-label " for="helpdesk_ticket_cf_location73464_106605">Location:</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_location73464_106605]" id="helpdesk_ticket_custom_field_cf_location73464_106605" /> </div>
<label class=" control-label cf_start_dates40222_106605-label " for="helpdesk_ticket_cf_start_dates40222_106605">Start Date(s) </label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_start_dates40222_106605]" id="helpdesk_ticket_custom_field_cf_start_dates40222_106605" /> </div>
<label class=" control-label cf_start_time807564_106605-label " for="helpdesk_ticket_cf_start_time807564_106605">Start time:</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_start_time807564_106605]" id="helpdesk_ticket_custom_field_cf_start_time807564_106605" /> </div>
<label class=" control-label cf_end_dates889915_106605-label " for="helpdesk_ticket_cf_end_dates889915_106605">End Date(s): </label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_end_dates889915_106605]" id="helpdesk_ticket_custom_field_cf_end_dates889915_106605" /> </div>
<label class=" control-label cf_end_time541561_106605-label " for="helpdesk_ticket_cf_end_time541561_106605">End time:</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_end_time541561_106605]" id="helpdesk_ticket_custom_field_cf_end_time541561_106605" /> </div>
<label class=" control-label cf_date_106605-label " for="helpdesk_ticket_cf_date_106605">Date</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_date_106605]" id="helpdesk_ticket_custom_field_cf_date_106605" /> </div>
<label class=" control-label cf_session_id_106605-label " for="helpdesk_ticket_cf_session_id_106605">Session Id</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_session_id_106605]" id="helpdesk_ticket_custom_field_cf_session_id_106605" /> </div>
<label class=" control-label cf_training_hours_106605-label " for="helpdesk_ticket_cf_training_hours_106605">Training Hours</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_training_hours_106605]" id="helpdesk_ticket_custom_field_cf_training_hours_106605" /> </div>
<label class=" control-label cf_time_zone_106605-label " for="helpdesk_ticket_cf_time_zone_106605">Time Zone</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_time_zone_106605]" id="helpdesk_ticket_custom_field_cf_time_zone_106605"><option value="">...</option> <option data-id="1003086437" value="America/Newyork">America/Newyork</option> <option data-id="1003086438" value="Europe/London">Europe/London</option> <option data-id="1003086439" value="APJ">APJ</option></select> </div>
<label class=" control-label cf_location142953_106605-label " for="helpdesk_ticket_cf_location142953_106605">Location</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_location142953_106605]" id="helpdesk_ticket_custom_field_cf_location142953_106605"><option value="">...</option> <option data-id="1003086434" value="Virtual">Virtual</option> <option data-id="1003086435" value="Ciena Site">Ciena Site</option> <option data-id="1003086436" value="Customer Site">Customer Site</option></select> </div>
<label class=" control-label cf_customer_name_106605-label " for="helpdesk_ticket_cf_customer_name_106605">Customer Name</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_customer_name_106605]" id="helpdesk_ticket_custom_field_cf_customer_name_106605" /> </div>
<label class=" control-label cf_instructor_name_106605-label " for="helpdesk_ticket_cf_instructor_name_106605">Instructor Name</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_instructor_name_106605]" id="helpdesk_ticket_custom_field_cf_instructor_name_106605" /> </div>
<label class=" required control-label cf_exam_issue_106605-label " for="helpdesk_ticket_cf_exam_issue_106605">Exam Issue</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_exam_issue_106605]" id="helpdesk_ticket_custom_field_cf_exam_issue_106605"><option value="">...</option> <option data-id="1002970683" value="Certification exam approval">Certification exam approval</option> <option data-id="1002970685" value="Reset attempts">Reset attempts</option> <option data-id="1003075828" value="Exam Completion Status issue">Exam Completion Status issue</option> <option data-id="1003075829" value="Exam score update">Exam score update</option> <option data-id="1003075830" value="Exam Completion date not reflecting">Exam Completion date not reflecting</option></select> </div>
<label class=" required control-label cf_when_do_you_want_this_request_completed_106605-label " for="helpdesk_ticket_cf_when_do_you_want_this_request_completed_106605">When do you want this request completed?</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_when_do_you_want_this_request_completed_106605]" id="helpdesk_ticket_custom_field_cf_when_do_you_want_this_request_completed_106605" class=" required date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div>
<label class=" control-label cf_assignment_date414664_106605-label " for="helpdesk_ticket_cf_assignment_date414664_106605">Assignment date</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_assignment_date414664_106605]" id="helpdesk_ticket_custom_field_cf_assignment_date414664_106605" class=" date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div>
<label class=" control-label cf_describe_106605-label " for="helpdesk_ticket_cf_describe_106605">Describe the type of issue</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_describe_106605]" id="helpdesk_ticket_custom_field_cf_describe_106605"> </textarea> </div>
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